About this role
Business Function Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS continues to be a competitive employer in Asia. With a well-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organisation by empowering and engaging our employees. Because we believe that banking is about people. Responsibilities
• Oversee daily branch operations and ensure compliance with DBS policies, procedures, and regulatory requirements • Lead and manage branch service delivery teams to achieve operational excellence and customer satisfaction targets • Monitor branch performance metrics including service quality, efficiency, and financial indicators • Implement and maintain operational standards across branch functions including customer service, transaction processing, and risk management • Develop and execute strategies to enhance customer experience and drive business growth within the branch • Conduct staff training and development programs to build team capabilities and competencies • Manage branch resources, budgets, and inventory effectively • Identify operational challenges and implement corrective actions to improve efficiency • Liaise with regional and head office teams to align branch operations with organizational objectives • Ensure adherence to compliance, anti-money laundering, and data security protocols Requirements
• Minimum 5-7 years of experience in branch operations, retail banking, or consumer banking services • Proven track record in managing branch operations and leading service delivery teams • Strong knowledge of banking products, services, and operational processes • Demonstrated ability to drive operational efficiency and improve service quality • Excellent leadership and people management skills • Strong analytical and problem-solving capabilities • Proficiency in banking systems and MS Office applications • Knowledge of regulatory and compliance requirements in banking • Ability to work collaboratively across functions and manage multiple priorities • Diploma or Bachelor's degree in Business Administration, Finance, or related field Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location: Thurputallu Job: Operations Schedule: Regular Employee Status: Full time