About this role
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
• Responsible for the correctness and completeness of the client services activities in accordance with SOP (Standard Operations Procedure), Bank Procedures, Group Guidelines ie. CSA etc and Regulatory Guidelines. • Support Head of CS to assist in coaching and supervising all staff in Client Services. • Ensure documents have been file systematically and original documents are only accessible to authorized staff members. • Support Head of CS to review staff’s job description, responsibilities and performances. • Support Head of CS to motivate, coach and train staff to build up an efficient, knowledgeable, solid teamwork and ensure improvement in competencies and build excellent performances. • Support Head of CS to perform review of standard process model for your area half yearly (or earlier, if warranted). Review and ensure documentation of a robust BCP/DRP and test minimum once a year under DBSI plan and achieve a satisfactory result. • Support Head of CS to Conduct formal quarterly meeting with business partners, and associated BU/SU’s to discuss quality achievements, business volumes and sales/product plans to anticipate and proactively support growth forecasts. Ensure all product launches are supported within time and cost budgets. • Any other assignment as appointed or as requested by Head of CS. • Manage the operational process in Client Services. • Timely escalate of unit issue to Head of CS or higher management. • Manage inquiries from client or other unit, liaise with respective unit, and provide support. Requirements
• Minimum 2 years’ recognized banking experience in Operations, preferably in custody operations. • Having knowledge regarding Custody Operations. • Having knowledge on Capital Market and Banking Regulation. • Having knowledge on Custody/Back Office Applications.
Location: Jakarta Head Office Job: Operations Schedule: Regular Employee Status: Full time