About this role
Leading the service job handling team (Planning&Costing, Procurement, Purchasing, Customer Service & Job Handling) managing branch support for IEMEA as well as global project businessMeet service delivery KPI's as agreed with Service Area Manager.Ensure safe working conditions complying with company policies and governmental regulationsEstablish a comprehensive backoffice process to support and maintain overall service business.Ensure accurately maintaining of required documentationSupport and maintain overall service businessContribute to operative planning for area of responsibility Ensure reporting / invoicing / bookings / working hours are complying with internal and legal regulations and executed accurately and timely per orderWorkforce Planning & CostingCustomer ManagementGlobal Mobility Management / Travel ManagementImmigration KnowledgeTax KnowledgeMaintaining productivity despite interruptions, machine issues, or changes in planCoordination and Team Synchronization (Timely coordination with colleagues, supervisors, and adjacent shifts)Reliable adherence to shift schedules, start/end times, and break regulations Bachelor Degree Business Administration or similar education plus additional functional training or qualification5+ years of Leadership experience in areas of customer services, branch/shopfloor management, work in specific job fieldCustomer-oriented workSelf-OrganizationNegotiation skillsAble to work in cross functional teamsEnglish and German language skills in spoken and writtenProject ManagementWorking in international teams The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:
Training opportunitiesMobile and flexible working modelsSabbaticalsand much more...
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Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.
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