About this role
The Davenport Community School District is an EEO/AA employer. Minimum Salary: $74,915.75 (additional salary potential based on experience & education) Applications will be accepted from: All current district employees and external applicants may apply online by completing the external application. Duties & Responsibilities
• Works with team members including IT Technicians, Network Administrators, as well as external vendors and/or service providers. • Provides day to day operational oversight, information dissemination, question and issue resolution. • Supports the day-to-day and long-term support of technology usage and integration of technology within the district. • Manages resources and engages with staff in a way that supports high performance. • Provides technical direction to the Field Technicians and Help Desk personnel assisting in problem resolution. • Serves as the point of escalation for challenging and unresolved problems and or incidents. • Promotes a culture of continuous improvement and customer service excellence. • Establishes processes and procedures designed to ensure consistent quality service performance and customer satisfaction. • Provides an effective level of management in communicating processes to customers and supports them in the effective delivery of instruction. • Ensures IT operating systems, hardware and software comply with life cycle replacement schedules. • Ensures compliance with software licensing agreements by maintaining an accurate and up-to-date tracking of software purchases, license keys and installations. • Installs and tests software as needed and assists in the training associated with the software. • Works on all technology equipment in the district (computers, Chromebooks, interactive displays, projectors, etc.). • Assists with software applications (troubleshooting, website access, software access) to resolve problems. • Provides technical help in person and over the phone. • Creates documentation of processes, issues and resolution. • Accountable for metric/performance reporting. • Recruits, develops and retains Help Desk and Technician staff • Manages and completes projects assigned. • Performs other duties as assigned. Physical Requirements
• Sitting, standing, lifting and carrying (up to 50 pounds), reaching, squatting, climbing stairs, kneeling, moving equipment/boxes up to 50 pounds. • Ability to sit for extended periods of time. • Good attendance and punctuality are required. Work Environment
• Ability to work within various degrees of noise and temperatures. • Flexibility and patience are required. • Fast paced environment with constant contact with staff. • Must be self motivated and able to complete work without direct supervision. Minimum Requirements
• Five (5) years of experience in a technology environment required. • Experience with IT operations, service desk, deskside, IT asset management and workstation management environments required. • Experience analyzing and prioritizing technology related work. • Experience with troubleshooting IT related issues and critical thinking. Desired Requirements
• Experience communicating effectively and has outstanding interpersonal skills. • Detail oriented with the ability to manage multiple issues simultaneously, with exceptional follow through. • Experience with presenting and training staff and customers. • Ability to learn new technologies, tools and equipment quickly