About this role
Job SummaryThis position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA-IT624
QualificationsIn order to qualify for this position, you must meet the requirements described below. Basic Requirements: Applicants must demonstrate on their resume that they have IT-related experience demonstrating each of the four competencies listed below. - Attention to Detail - Customer Service - Oral Communication - Problem Solving Qualifying Experience: To qualify at the GG-14, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Resolving IT problems within the scope of a global desktop operation; leading service desk end user device technicians; managing customer performance requirements, policies, and procedures. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.
Major DutiesServes as Branch Chief, plans, directs, reviews, and coordinates the efforts of work operationsEnsures assigned branch provides seamless, efficient, professional, and timely service desk support for all customers.Directs and oversees the highly skilled customer support personnel.Plans, directs, reviews, and coordinates the efforts of work operations.Serves as a senior resource and technical information source for both within and outside the command.Remains aware of advanced technology and new developments in the field.