About this role
Job SummaryWHAT IS TAXPAYER SERVICES? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position is to be filled in following area: TS - Non Service Center - Customer Account Services (CAS), Electronic Products and Services Support (EPSS), Technical Services Operation (TSO), Customer Service Section 2 REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS
QualificationsFederal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. QUALIFICATION REQUIREMENTS:SPECIALIZED EXPERIENCE: GS-8 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position must include: Applying the methods, precedents, and guidelines related to filing information returns; Oral and written communication; Meeting and/or dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position; Using interviewing techniques to obtain and exchange information under sensitive conditions, e.g., reporting and disclosure requirements; On-line systems, research materials, technology, tools, and processing procedures (e.g., data security, knowledge of codes, their interrelationship and function); IRS principles, practices, and procedures including taxpayer rights, enforcement policies and practices, payment processing and pertinent appeal procedures; Resolving complex cases, providing technical assistance, and performing extensive research (e.g., IRMs, E-Help Support System [EHSS], etc.) AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". TIME IN GRADE (TIG): For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-5, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03, or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.
Major DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Distributes and balances the workload among employees in accordance with established workflow or job Specialization; assures timely accomplishment of the assigned workload; and assures that each employee has enough work to keep busy. Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly. Gives on the job training to new employees in accordance with established procedures and practices. Maintains current knowledge of procedures, policies and directives. Answers questions and provides both classroom and OJT instruction to employees. Amends or rejects work not meeting established standards, refers to supervisor questions and any problems that prohibit the employee from meeting performance standards. STANDARD POSITION DESCRIPTIONS (SPD): PD97880 Visit the IRS SPD Library to access the position descriptions.RequirementsProbationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. This job is open to current permanent IRS competitive service employees in Taxpayer Services business units. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION