About this role
Employment Status: Full timeShift: Day (United States of America)Facility: 2331 Franklin Rd - RoanokeRequisition Number: R161685 Quality Manager- Orthopaedics (Open)

How You’ll Help Transform Healthcare: The Manager, Quality provides leadership and oversight for enterprise quality improvement initiatives and performance measurement programs that support organizational strategic goals, regulatory requirements, accreditation standards, and value-based care objectives. The role is responsible for planning, implementing, monitoring, and evaluating quality improvement initiatives that enhance clinical, operational, and patient experience outcomes.
Working collaboratively with organizational leaders, physicians, and interdisciplinary teams, the Quality Manager establishes quality improvement priorities, develops project plans, monitors performance metrics, and facilitates sustainable process improvement efforts using evidence-based methodologies. The position is accountable for leading assigned staff, fostering cross-functional collaboration, and driving measurable improvements through data analysis, project management, and performance optimization.
The Quality Manager maintains accountability for human resource management, operational oversight, financial stewardship, and continuous quality improvement activities. This position serves as a visible leader throughout the organization and promotes a culture of safety, quality, and service excellence.

The Manager, Quality
Leads and manages quality improvement initiatives aligned with organizational strategic priorities, regulatory requirements, accreditation standards, and value-based care objectives. Develops, implements, and monitors quality improvement plans, project charters, timelines, and performance measures to achieve organizational goals. Collaborates with clinical, operational, physician, and executive leadership to identify priorities, remove barriers, and improve organizational performance. Utilizes data analytics, benchmarking, and performance reporting to identify opportunities for improvement and support evidence-based decision making. Oversees quality performance dashboards and communicates progress, outcomes, risks, and recommendations to organizational leadership. Applies quality improvement methodologies, project management principles, and change management strategies to improve clinical and operational processes. Prioritizes improvement initiatives based on organizational impact, strategic alignment, regulatory requirements, and available resources. Facilitates interdisciplinary teams to achieve measurable improvements in quality, safety, patient experience, and operational efficiency. Monitors compliance with applicable regulatory, accreditation, and organizational quality standards. Supervises assigned staff, including hiring, coaching, performance management, professional development, and succession planning. Promotes a culture of accountability, collaboration, continuous improvement, and service excellence. Participates in organizational committees, workgroups, and strategic initiatives as assigned. Maintains current knowledge of healthcare quality, patient safety, regulatory requirements, and industry best practices.


What We Require: Education: Bachelor's Degree healthcare administration management or a healthcare related field required or equivalent 8 years of related experience. Master's degree preferred
Experience: Five (5) years of progressive healthcare experience in quality improvement, patient safety, performance improvement, project management, healthcare operations, or a related field. Experience leading interdisciplinary teams and managing complex organizational initiatives. Experience analyzing healthcare data and translating findings into actionable improvement strategies.
Licensure, Certification, and/or Registration: Certification(s) in healthcare quality, process improvement and project management strongly desired
Other Minimum Qualifications: Proven track record of collaborative execution demonstrating the development of and sustainment of excellent cross-functional relationships at multiple levels across a large organization Must possess a proven record of building trust with stakeholders and an excellent communication style that is highly articulate, making written and verbal arguments in a compelling manner. Experience with driving results through translation of the overall objectives of the organization into actionable, quantitative plans with a demonstrated ability to successfully overcome obstacles to delivery.Strong analytical skills to assist leadership in learning new ways to manage outcomes using evidence-based techniques.Strong communication skills and ability to translate program messaging dependent upon the audience. Strong presentation skills to formulate and present opportunities, timelines, and expected outcomesAdvanced leadership, planning and organizational skills to direct the successful completion of initiatives and achievement of fiscal goals. Demonstrated interpersonal and communication abilities to support and promote a respectful, inclusive culture of service excellence. Proven skills in clinical, operational and human resource management, including staffing, planning, performance management, teamwork and process improvement. Statistical analysis and fiscal management skills. Must satisfactorily complete orientation processes for Carilion Clinic and for Director, Quality and Patient Safety position. Must display positive leadership skills, interpersonal & oral communication skills, and written communication skills. Must work well with all members of the Community hospital teams, including employees, managers, administrators and physicians. Must understand dynamics of and be able to work effectively within a matrix management environment. Must possess analytic business skills, integrity as a team player; be courteous; have ability to resolve complaints/problems; and display a customer-focused philosophy of service. Must demonstrate skills in operational and human resources management.
This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description. 

Compensation Range: $89,232.00 - $142,771.20Employee pay is based on a variety of factors, including qualifications, credentials, education, and prior work experience. The compensation range does not include benefits or pension plan. 

 Recruiter: EMILY ALLENRecruiter Email: [email protected] For more information, contact the HR Service Center at 1-800-599-2537.
Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.
For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies 

Benefits, Pay and Well-being at Carilion Clinic
Carilion understands the importance of prioritizing your well-being to help you develop and thrive. That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.
When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:
• Comprehensive Medical, Dental, & Vision Benefits • Employer Funded Pension Plan, vested after five years (Voluntary 403B) • Paid Time Off (accrued from day one) • Onsite fitness studios and discounts to our Carilion Wellness centers • Access to our health and wellness app, Personify Health • Discounts on childcare • Continued education and training