About this role
06-51497293 [email protected] Cargo Aviation Management and Recruitment Services Supervisor Customer Service Bedrijfsprofiel About time:matters Netherlands B.V. We at time:matters are the Experts for High Performance and global Special Speed Logistics and we love what we do! We transport urgently needed spare parts, life-saving stem cells and important documents by air, rail and road quickly and reliably from A to B - if required also personally accompanied by an airmates On Board Courier. For our customers, our more than 330 employees worldwide implement tailor-made logistics solutions and make the seemingly impossible possible. Would you like to contribute to the success of time:matters with your unique personality? Functieprofiel: Tasks The Customer Service Supervisor is responsible for: Functional management of a customer service team Steer trainings and organize feedback sessions with employees Responsibility for personnel planning, personal control and for ensuring an efficient and flexible organization Analyze the operational level of the customer service and initiate and formulate improvements Ensuring smooth operational processes in customer service, as well as customer satisfaction and the "Passion for Service" mission statement Setup of a cross-functional cooperation with sales and operations in order to improve the operational efforts First contact person for external customers, customer service organizations in the group and for internal interfaces Safeguard and guide cost efficiency on all levels. Requirements You match our need, if you have: Successfully completed studies in the field of business administration or relevant professional experience in logistics Min. 5 years of experience in airfreight field required Natural leadership abilities, eagerness to learn and willingness for personal development Have an outstanding customer and service orientation and manage to inspire our customers with your...