About this role
Senior Customer Experience Consultant - Control Tower Maersk Customer Service Posted on Aug 21, 2026 We are looking for an experienced Senior Customer Experience Consultant - Control Tower to support the end-to-end management of pharmaceutical and healthcare shipments within a temperature-controlled logistics facility in Rotterdam, Maasvlakte . The role acts as the central operational contact between customers, warehouse teams, transport providers, ocean carriers, and customs partners. You will coordinate cargo movements from inbound truck arrival, through unloading and short-term cold storage, to container loading and export via ocean freight using Maersk or other ocean carriers, depending on customer and destination requirements. The successful candidate will ensure operational excellence, shipment visibility, GDP compliance, and outstanding customer service. This is a newly created position and an opportunity to help build a new pharmaceutical logistics operation from the ground up. We are looking for a self-starter with a proven track record in logistics operations, who enjoys taking ownership, solving problems, and working independently. You will play a key role in supporting our first customers, establishing operational processes, and contributing to the future growth of the business. Key Responsibilities Control Tower Operations · Coordinate inbound and outbound customer shipments. · Maintain end-to-end shipment visibility and milestone tracking. · Manage operational exceptions, delays, and escalations. · Coordinate activities across transportation, warehouse, and ocean freight operations. · Ensure customer requirements and service levels are met inline with KPIs. Warehouse & Cold Chain Coordination · Coordinate truck arrivals, cargo handling, storage, and container loading. · Ensure proper handling of pharmaceutical products in a GDP-compliant environment. · Verify shipment readiness and export documentatio...