About this role
Touch Incentive Weblogo, an expert in loyalty programs, incentive campaigns, and employee benefits programsTouch Incentive Weblogo, expert in loyaliteitsprogramma's, incentive campagnes en employee benefits programma's Customer Service Representative Are you service-oriented, detail-oriented, and do you thrive on helping customers? As a Customer Service Representative at Touch Incentive, you'll ensure that our customers receive prompt, professional assistance with a personal touch. Apply now Trusted by 250+ leading organisations Customer Service Representative As a Customer Service Representative, you're a key point of contact for our customers. You answer questions, provide support, and ensure that every customer inquiry is handled professionally and efficiently. Inquiries come in via phone, email, and our ticketing system. You'll work closely with other departments and external partners. You'll turn customer inquiries into concrete solutions while always keeping an eye on quality and customer satisfaction. You'll also actively contribute ideas on how we can further improve our services. You'll identify customer needs, pinpoint areas for improvement, and help document and optimize our processes. Who are we? Touch Incentive is the market leader in the Benelux region in the field of loyalty programs and incentive campaigns. With a strong presence in the Benelux, an office in Germany, and an innovative IT center in Cluj, Romania, we play a leading role both locally and internationally. We partner with leading brands such as ING, Albert Heijn, KLM, Samsung, Air Miles, and Essent. Guided by our full-service philosophy, we develop and implement successful loyalty and incentive programs for a wide range of target audiences and industries. Our organization is growing rapidly. We now have more than 200 programs serving customers throughout Europe, and we continue to invest in innovation and expansion. In addition to working h...