About this role
Finance Business Support UX Manager Retail 24-08-2026 6.378 - 8.504 Senior Den Haag Als UX Manager Retail bij NN leid je UX designers, analyseer en verbeter je klantreizen over nn.nl , Mijn NN en app, ontwikkel je UX-visie en -strategie, borg je kwaliteit en samenhang van design deliverables en optimaliseer je designcapaciteit en -organisatie. Direct solliciteren Neem contact op Automatisch verbeterd voor betere leesbaarheid UX Manager Retail Role purpose: Lead and scale user experience strategy and delivery for retail digital products, ensuring intuitive, accessible, and conversion-focused customer journeys across channels. Core responsibilities - Define and execute UX vision, principles, and roadmaps aligned to retail business goals and customer needs. - Manage and mentor UX professionals (researchers, designers, content/design ops as applicable) to deliver high-quality outcomes. - Partner with Product, Engineering, Marketing, Merchandising, and Store Operations to shape requirements and prioritize work. - Oversee end-to-end UX for key journeys (browse, search, product detail, cart, checkout, loyalty, returns) across web and mobile. - Establish and maintain design systems, interaction patterns, and usability standards to ensure consistency and scalability. - Drive customer research and testing (qualitative and quantitative), translating insights into actionable design improvements. - Use analytics and experimentation (A/B testing) to optimize usability, accessibility, and conversion metrics. - Ensure compliance with accessibility best practices (e.g., WCAG) and inclusive design standards. Required skills and experience - UX leadership experience in retail, e-commerce, or omnichannel environments. - Strong portfolio demonstrating customer-centered design and measurable business impact. - Expertise in user research, information architecture, interaction design, and usability evaluation. - Experience with design sys...