Technician Job @ Employer

Select how often (in days) to receive an alert: Technician Role Summary Installs, maintains, or repairs items or products ordered and supports customers through specialized technical or scientific knowledge/product applications in a customer's home or place of business. Maintains an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service. Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. May handle multiple product markets. Typically requires relevant experience, completion of technical product training, and demonstration of high-level product and process knowledge of a technical nature. Job Responsibilities Product Demos Demonstrate the most basic features/attributes of the product/service, periodically linking the benefits to the customer's key challenges. Product/Service Information Provide advanced product/service information. Equipment Installation Carry out standard installation activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions. Equipment Maintenance and Repair Carry out standard maintenance and repair activities under detailed guidance. Troubleshoot basic technical or operational problems by applying previously defined solutions. Resolving Customer Issues Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately. Operational Compliance Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards. Customer Relationship Management / Account Management Make calls (by telephone or in person) to allocated existing custom...