About this role
THE ENTOURAGE GROUP logo THE ENTOURAGE GROUP logoTHE ENTOURAGE GROUP logo THE ENTOURAGE GROUP logo Head Hostess - Izakaya - On-site - - Amsterdam , Noord-Holland , Netherlands - IZAKAYA The Job For Izakaya, we are looking for a Head Hostess , who is comfortable in a fast-paced, downtown environment. You will take the hostess team to the next level & set the tone for the evening and future for all our guests. This position is service oriented and extremely outgoing. You will invite guests into the restaurant, inform guests about our dining options and lead them through the ideal options for them, and provide a "wow" experience for guests who may visit us for the first time. The role of a Head Hostess is essential in creating an unforgettable experience for all the guests of Izakaya. You will provide our guests with a warm and sincere greeting and to ensure any of their special requirements are carefully communicated to the rest of the Izakaya team. Our Head Hostess is also leading the hostess team in a motivational atmosphere and has a complete knowledge of F&B service techniques, all menus, drinks lists and specialties offered in Izakaya and served to the correct standards, to pass on. You lead by example and make sure your team is always spot on. Video of our brand: THE ENTOURAGE GROUP VIDEO Job requirements Responsibilities - A warm and welcoming delivery while processing our valued reserved and walk-in guests - Excellent customer service skills in person and over the phone - Positive attitude and aim to provide communication skills - Maintain relationships with concierges all over Amsterdam - Setting up events & executing them - Organizing trainings for your team - Capable of doing interviews and appraisals - Contribute your part to the management team - Final responsibility of all bookings, reservations, complaints & VIPS - Maintain a clean reception and working area - Cater to guests who require extra att...