About this role
FM Group The biggest challenge for FM Group is the highly variable volume throughout the year. During peak periods such as Valentine's Day and Mother's Day, a lot of extra staff is needed, while in other periods the demand decreases again. In addition, the labor market is tight and it is difficult to attract and retain experienced employees. FM Group was looking for a reliable partner who could move quickly and respond proactively to seasonal fluctuations. The solution Charlie works was brought in as a flex partner for FM Group five years ago and has been providing staff for a variety of positions ever since, including cart builders, packers, shipping workers and hand bouquet makers. Whereas in the beginning flex work was mainly used to scale up quickly during busy periods, it has now become a permanent part of the operation. This provides stability and offers experienced employees the chance to develop further. Employees who perform well can advance to coordinating or management positions, which contributes to continuity within FM Group. In addition, the intermediaries at Charlie works are closely involved in personnel planning. They understand the business and think proactively about the busiest periods so that there are always enough qualified personnel available. They also support team leaders in organizing staffing and ensure smooth personnel deployment. "The benefit of Charlie is that they are very accessible when things don't go well. When we call Frank, he gets right on it and he takes it seriously. He acts as a real partner." - Katinka Schouten, Program Manager Supply Chain The result The cooperation between FM Group and Charlie works has resulted in a stable and efficient workforce. On average, FM Group employs 25 to 30 flex workers through Charlie works, with additional scaling up during peak periods. Charlie works not only provides the right staffing solutions, but also ensures efficient and smooth administration. ...