About this role
Are you customer focused? Are you fluent in English and native French? Discover how you can make an impact with us! In this international role, you’ll support customers across Europe, handle inquiries with care, and help deliver an exceptional service experience. What are you going to do? The Customer Service Representative will provide high level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth. Provide professional communication via phone and email to our customers and internal support teams. Use a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.). Follow established service quality standards and meet order and inquiry processing time standards (talk time, after call work, order accuracy etc.).What do we offer? - A gross salary between € 2800.- and € 3330.- per month depending on experience - 13 ADV - 13e maand - Work hours between 8:30 a.m. and 5:30 p.m. - 8% vacation allowance; - There is a possibility to work 1 day from home - Collective health insurance; - Directly participation in the pension scheme; - In addition, we will work with you on your personal development. For example, during your contract you will have access to Adecco Academy, an online platform with various trainings and courses. Where will you work? As part of this Company, you?ll discover meaningful work that makes a positive impact on a global scale. Our client provides their global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world?s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for c