About this role
Start People Tilburg €3.445 - €4.137 1 - 40 uur MBO Gisteren Bewaar vacature Open in nieuwe tab Customer Service Representative B2B Salaris €3.445 - €4.137 Uren 1 - 40 uur Dienstverband Vast Werk locatie Tilburg Opleidingsniveau MBO Branche Industrie Functieomschrijving Wat je gaat doen In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process; - Maintaining a helicopter view of the full supply chain; - Anticipating issues and proactively coordinating solutions with other teams; - Identifying and assessing customer needs to ensure high satisfaction; - Recording customer issues and performing root cause analysis; - Handling financial disputes and processing credit notes when required; - Ensuring accurate order processing, including month-end closing; - Updating and improving internal procedures. Wat we je bieden - Monthly salary: €3.445 - €4.137 depending on experience; - 25 vacation days + 8% holiday allowance; - 13 ADV days and a 13th month included in a flexible budget; - Travel allowance of €0.21 per km; - A 32-40 hour contract through StartPeople with the possibility of extension based on performance; - Initial period fully on-site for training, followed by hybrid working after a set onboarding period. International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability. The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes - enjoyed by millions of people around the w...