About this role
Customer Service Representative B2B 32 - 40 uur per week Tussen €3.445 en €4.137 Per maand Beschrijving Wat je gaat doen In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance. Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include: - Managing the Order-to-Cash process; - Maintaining a helicopter view of the full supply chain; - Anticipating issues and proactively coordinating solutions with other teams; - Identifying and assessing customer needs to ensure high satisfaction; - Recording customer issues and performing root cause analysis; - Handling financial disputes and processing credit notes when required; - Ensuring accurate order processing, including month-end closing; - Updating and improving internal procedures. Wat we je bieden - Monthly salary: €3.445 - €4.137 depending on experience; - 25 vacation days + 8% holiday allowance; - 13 ADV days and a 13th month included in a flexible budget; - Travel allowance of €0.21 per km; - A 32-40 hour contract through StartPeople with the possibility of extension based on performance; - Initial period fully on-site for training, followed by hybrid working after a set onboarding period. Functie-eisen - Customer Service experience (B2B) and Order-to-Cash experience in logistics or supply chain operations; - Excellent command of English and Italian with a minimum of C1 level; - Available 32 - 40 hours per week; - Strong organizational skills and the ability to maintain overview; - Ability to work independently and take ownership; - Strong communication skills and professional behavior. Over het bedrijf International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and...