About this role
The Airport Operations Staff supports China Eastern Airlines’ daily flight operations, passenger-service activities and belly cargo handling at Stockholm Arlanda Airport. Key responsibilities include: Support on-site flight arrival and departure operations; Coordinate with ground handling agents, airport personnel, crew members and other service providers; Monitor check-in, boarding, baggage handling and other ground-service activities; Support the handling of belly cargo, including coordination with cargo agents, ground handling providers and relevant operational parties for cargo acceptance, transfer, loading, unloading and irregularity handling; Monitor belly cargo handling activities to ensure compliance with Company procedures, airport requirements and applicable safety and operational standards; Assist with delays, cancellations and other irregular flight operations; Assist passengers with enquiries, special-service requirements and baggage irregularities; Collect, verify and maintain flight, passenger and cargo-related operational data and documentation; Support routine checks of operational safety, service quality, ground handling and cargo-handling performance; Participate in training, emergency drills and other operational activities; Perform other flight-operation, cargo-support and station duties assigned by the Station Manager.