About this role
Key Responsibilities Customer Relationship Management - Handle incoming customer inquiries and calls - Identify, assess, and qualify client needs - Provide tailored technical and commercial solutions in collaboration with field sales representatives - Build and maintain long-term, trust-based relationships with customers Sales Administration & Operations - Prepare and follow up on quotations - Manage orders and ensure accurate processing through delivery - Support in monitoring ongoing customer files and coordinate internally to ensure service quality - Support in handling and resolving commercial disputes Business Development - Proactively contact and reactivate inactive clients - Contribute to customer retention initiatives - Support revenue growth through upselling and cross-selling activities - Work closely in partnership with a field sales representative (dual-sales approach)