About this role
Are you customer-oriented, administratively organized, and do you speak fluent Polish alongside English or Dutch? For a growing international company in the region, we are looking for a Customer Service Representative - Polish . In this key role, you will be the primary liaison for Polish-speaking clients and business partners, ensuring flawless order processing and top-tier service quality. As a Customer Service Representative, you manage the end-to-end customer experience and order handling: Customer Contact: You are the main point of contact for Polish-speaking clients, handling incoming queries via phone and email in a professional and helpful manner. Order Processing: You register, process, and follow up on customer orders accurately within the ERP system from entry to delivery. Logistics & Planning: You coordinate closely with the internal logistics, production, and sales teams to guarantee on-time deliveries and clear communication. Problem Solving: You handle complaints or delivery issues proactively and find suitable, customer-friendly solutions. Your profile; Languages: You have excellent language skills, speaking and writing fluent Polish combined with a good command of English or Dutch . Experience: Previous experience in customer service, inside sales, or order administration is a strong asset. IT Skills: You work comfortably with MS Office (Excel, Outlook) and learn new ERP/CRM systems quickly. Personal Attributes: You are customer-minded, stress-resistant, solution-oriented, and possess strong administrative skills with an eye for detail.