About this role
HEIMWEE is looking for customer service interns for their 3 brands: MXDVS Objects by Max Reynders Garments by Max Reynders We work across clothing and furniture. As a small, hands-on team, everyone's work has a direct impact on how our brands look, feel, and grow. We're looking for a Customer Service Intern to join us on-site and and be the friendly voice behind our three brands. You'll be the first point of contact for customers and helping us keep the same care and attention we put into our products in every conversation. What you'll do Answer customer questions via email, social media, and/or live chat across our three brands Help resolve order issues: shipping questions, returns, exchanges, and order tracking Keep customers informed and reassured, even when something's gone wrong Log and flag recurring issues so the team can spot patterns and improve processes Support with maintaining FAQs and help-center content as our brands and product lines grow Work closely with the operations and marketing teams to make sure customer feedback is heard What we're looking for Currently studying business, communication, or a related field (or recently graduated) Strong written communication skills and a genuine, patient, customer-first attitude Organized and comfortable managing multiple conversations at once Interest in fashion, design, or furniture is a plus Fluent in English What we offer Hands-on experience across three distinct brands, from strategy to execution Real responsibility: you'll be trusted to represent Heimwee in every interaction Insight into how a multi-brand company in fashion and furniture actually operates How to apply Send your CV to [email protected]. We're excited to hear from you.