About this role
Join a growing and innovative organization backed by a stable international group. As Business Operations Lead, you will take ownership of critical operational processes, ensuring payment and transaction services are delivered reliably, efficiently, and at scale. Jobomschrijving Lead and further develop the Business Operations function, driving operational excellence and scalability. Oversee payment operations, reconciliation processes, exception handling, and incident management. Ensure critical transactions are executed accurately, on time, and in line with operational controls. Define and optimize operational processes, KPIs, governance models, and reporting frameworks. Coordinate with business, IT, vendors, and external partners to deliver high-quality services and continuous improvements. Drive operational resilience, business continuity planning, and regulatory readiness, including DORA-related initiatives. Identify automation and process improvement opportunities to enhance efficiency and reduce operational risk. Act as the operational owner for key payment and transaction services, ensuring strong service delivery and stakeholder alignment. Experienced operations leader with a background in payments, banking, fintech, payroll, cards, or other transaction-intensive environments. Strong knowledge of payment operations, reconciliation, incident management, and service delivery. Comfortable working in regulated environments with high volumes, strict deadlines, and critical business processes. Excellent stakeholder management, communication, and leadership skills. Proven ability to build scalable processes, improve operational maturity, and lead teams through change.