About this role
The role focuses strongly on Application RUN Management, IT Service Management, operational coordination, Salesforce Field Service, request qualification, incident analysis, stakeholder coordination, and operational reporting . Profile Minimum 5 years of experience in Application RUN Management, Application Support, Application Service Management, or IT Operations. Proven experience coordinating operational activities within complex enterprise application environments. Proven experience with ticket triage. Proven experience with backlog management. Proven experience with prioritisation and operational follow-up. Experience with an ITSM tool, preferably Jira. Good knowledge and practical experience with IT Service Management principles, ITIL or equivalent. Experience with operational reporting and KPI monitoring. Proven experience with Salesforce Field Service, FSL. Salesforce Administration. Functional troubleshooting. Application configuration. Integration analysis. Root cause investigation. Minimum 5 years of experience with the relevant technology or similar technology. Ability to demonstrate coordination, analysis, and mitigation planning during an interview. Should Have Experience within the utility sector. API and system integration analysis experience.