About this role
Lawo, based in Rastatt, Germany, is an innovative, leading supplier of professional audio, video and control solutions to the world-wide broadcast market. We develop and manufacture our products in Germany and support them with a global Customer Support Team. GROW WITH US! To strengthen our team, we have an immediate opening for a Manager Service Portfolio – Commercial (m/f/x) At Lawo, we build technology that powers the world’s most demanding live media productions. Services are becoming a central pillar of how we create customer value — and a key driver of our future growth. We are looking for a commercially driven leader to expand and shape our global service portfolio, with a strong focus on service level agreements and recurring revenue models. In this role, you will act as the commercial owner of our service portfolio — comparable to a marketing-oriented product manager, with a clear focus on services. You will define and drive how our offerings are positioned, structured, priced, and brought to market globally, turning them into a scalable, high-impact business. While service delivery remains within our operational units, your responsibility is not execution, but direction and results: you will set the commercial framework and hold full accountability for the business success of the portfolio — working across functions to ensure execution and outcomes. YOUR MISSION AND KEY RESPONSIBILITIES - Drive sustainable, profitable growth of Lawo’s global service and SLA portfolio - Establish services as a core, recurring revenue stream of the business - Build scalable, customer-centric offerings with clear and differentiated value propositions - Strengthen long-term customer value and retention through compelling service models - Full commercial ownership (P&L) of the service and SLA business - Define and execute the global service strategy and portfolio roadmap - Develop pricing, packaging, and contract models aligned with market needs - Lead go-to-market activities in close collaboration with Sales and Marketing - Enable sales teams and actively support complex deals and customer negotiations - Collaborate closely with Operations, Product, Finance, and Legal to ensure execution - Define, track, and continuously optimize key KPIs (e.g. revenue, margin, renewals, upsell) YOUR PROFILE - Strong experience in commercial roles related to services, SLAs, or recurring revenue models - Background in a technical B2B environment (e.g. broadcast, media tech, or similar industries) - Solid understanding of pricing, business cases, and contract structures - Strategic thinker with a pragmatic, hands-on execution mindset - Confident communicator able to align stakeholders across functions and regions - Comfortable operating in a matrix organization and driving outcomes without direct authority - Analytical, structured, and strongly results-oriented - Entrepreneurial mindset with the ambition to build and scale new business - Willingness to travel internationally up to 30–50% of the time to support business needs and collaborate across global locations. OUR OFFER - Take ownership of a strategically critical and fast-growing business area - Direct impact on revenue growth and business model evolution - Work at the intersection of high-end broadcast technology, IP innovation, and live production - International, collaborative environment with strong technical expertise - Real opportunity to build, shape, and scale — with visible impact - A highly motivated team - Flexible working hours and home office days - Attractive salary with additional benefits - Company pension scheme - Language courses and other training opportunities - Employee Events - E-Bike Leasing Homeoffice: Umfang: Maximal 60%