About this role
Are you curious about what keeps the internet running? We are looking for people who want to get hands-on with server and networking technology inside some of the largest data centers in the world. You will troubleshoot live hardware, collaborate across teams, and build real expertise in large-scale computing infrastructure. Whether you are coming from a technical background, a trade, military service, or you are simply passionate about technology and ready to learn, we want to hear from you. What you'll do: - Work hands-on with servers and network equipment, diagnosing and resolving hardware issues - Learn the daily operations of a high-density data center from the ground up - Collaborate with teams across DC Operations, Engineering, Logistics, Security, and more - Handle and track parts, assist with maintenance, and support system repairs - Learn to operate independently, while staying connected to a supportive team What we offer: - A 6-month contract with structured coaching and periodic assessments designed to grow your skills - A clear path forward where if you demonstrate strong performance, you may be considered for permanent full-time roles. - An environment built around career progression The chance to work at the intersection of hardware and cloud technology, helping to shape infrastructure across the region. What we're looking for: - Genuine curiosity about computer hardware and how large-scale technology works - A willingness to learn, adapt, and solve problems hands-on - Comfort working both independently and as part of a team - Reliability and a safety-first mindset Amazon Web Services design, install, and maintain the world's largest computing infrastructure. This is where you will help change the face of technology in the region, Hands-on work. World-scale impact. Ready to start? Learn more at https://aws.amazon.com/about-aws/global-infrastructure/ Key job responsibilities Some of the key responsibilities you will undertake are: - You will be trained in supporting data center infrastructure equipment including racks, servers, hardware components, networking devices and cables, following specific instructions and well-defined Standard Operating Procedures (SOP). - You will learn to perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning with guidance and support. - You will be trained in using Directed Workflow Instructions for hardware replacements and documenting all work in ticket tracking systems. - You will learn to identify issue severity and work within stated Service Level Agreements (SLA), escalating when work deviates from established processes. - You will be trained in inventory management tasks including receiving equipment, decommissioning hardware, liquidating racks or hardware components, and performing storage media (HDD, SSD) sanitization and destruction. - You will learn how to operate in a high security environment, follow information security policies and physical safety practices, ensuring safe, secure work at all times. - You will be trained in using technical documentation to find solutions and performing routine tasks following clear instructions. - You will learn to work as part of a team performing similar tasks, collaborating with various AWS stakeholders.