About this role
The Engineering Operations Technician (EOT) is responsible for delivering best-practice systems and problem resolution across all data center electrical and mechanical infrastructure - including UPS, medium-voltage electrical systems, generators, and cooling systems. This role requires a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to complex technical problems. You will perform frequent site interventions, critical switching activities, and hands-on troubleshooting of Mechanical & Electrical (M&E) infrastructure such as diesel generators, switchgear, UPS units, PDUs, AHUs, fire detection systems, and building automation systems. You will report to the Data Center Engineering Operations Manager. Benefits: • A permanent employment contract directly with Amazon Web Services (AWS). • A free Employee Assistance Program (EAP), available to employees and their family members, offering confidential support for both personal and work-related matters. • A subsidized public transportation pass (Job Ticket). • Employee discounts on Amazon and through selected third-party partners. • Pension, life, and disability insurance coverage. • Extensive learning and development opportunities, including access to a variety of training courses and seminars offered by AWS and external partners. • An international and diverse work environment. A day in the life As a Datacenter Electronics Technician, you will be accountable for: • Setting and maintaining the highest standards for safety and actively promoting a world-class safety culture in all aspects of operational procedure • Driving continuous improvement on infrastructure through standardization of procedures and policies, while delivering performance against agreed metrics • Enabling the operations organization to deliver 100% uptime on all customer-supporting infrastructure • Collaborating effectively with internal and external stakeholders to deliver operational excellence for all AWS customers • Planning and executing preventive maintenance of site-critical facility infrastructure to the highest standards, in accordance with AWS procedures • Facility monitoring and supervision via BMS, PMS, and physical walkthroughs • Participating in the successful delivery of build-out and retrofit of data center infrastructure • Ensuring organizational capability to react and respond appropriately to any potential customer-impacting event on electrical or mechanical infrastructure • Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management • Drafting, updating, and maintaining method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation Ability to meet the physical demands of the role: • Work a 24×7 rotating shift pattern (including nights, weekends, and public holidays) • Work at heights up to 3 m from step ladders and mobile scaffolding • Lift and carry equipment up to 25 kg • Perform physical tasks throughout the shift (standing, bending, crouching) • Work in environments with sustained noise levels requiring hearing protection. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed above, we encourage you to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. This role is available for both full-time and part-time employment. AWS Infrastructure Services AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.