About this role
Amazon Now is one of the fastest-growing delivery experiences in the world, delighting customers with ultra-fast delivery of groceries and essentials in minutes. We are looking for a Product Manager to own and drive the next generation of Amazon Now customer experience. This is a high-visibility role with direct exposure to senior leadership, where you'll shape strategy at the intersection of customer experience, and delivery intelligence. Key job responsibilities Key job responsibilities • Define the future of Amazon Now, translating bold product instincts into measurable impact for millions of customers daily. • Work with rest of the team of identifying and implementing new high-impact ideas • You are customer-obsessed leader demonstrating high-judgment across high-autonomy work to deliver the customer experience • Own end-to-end product strategy from customer insight through launch — including PRFAQ development, usability research, prototype validation, and iterative delivery with engineering and UX partners. • Drive cross-functional alignment across multiple partner teams that scale across marketplaces. • Think globally — designing experiences and architectures (front-end CX, back-end engines) that are extensible across US metros and international marketplaces. • Influence roadmaps — translating customer experience requirements into engineering priorities, working with SDEs to balance speed-to-market with long-term scalability.