About this role
POSITION SUMMARY: provides professional nursing care and coordinates the delivery of chronic pain medical treatments to assigned patients under indirect supervision. Promotes and restores patients' health by completing the nursing process; collaborating with physicians and multidisciplinary team members; providing physical and psychological support to patients, friends, and families. This is a part time position for 2-3 days a week. KEY CONTRIBUTIONS: Patient Satisfaction:
• Provides supportive care to patients and administers treatments as prescribed. • Maintains patient relations through ongoing dialogue with patients before, during and after treatment. Identifies and response to dissatisfied patients with the appropriate recovery action. • Assists in conducting new patient assessments, recording medical information. • Supports effective patient flow through constant communication with the practitioner, MOA, Clinic lead and other healthcare providers. • Establishes priorities and makes ethically sound decisions to ensure patient safety. • Responds to emergency situations to promote optimal patient outcomes by recognizing changes in the patient's health status. • Documents patient data to ensure continuity in the provision and coordination of patient care. • Ensures patient medical information is up to date; assist with patient follow-up care.
• Performs nursing assessments and triage of patient care needs. • Provides patient and family support and counseling as required, as well makes referrals. Team Member Satisfaction:
• Supports other departments by aligning individual contributions with those of the team including practitioners, physicians, and other medical and operations team members. • Works closely with Operations to improve the quality of patient interaction, foster team relations, and enhance business results. • Follows appropriate problem-solving skills in response to issues resolution, conflict and/or expressions of dissatisfaction. Promotes effective communication between staff members. • Maintains continuity among nursing teams by documenting and communicating actions, irregularities, and continuing needs. • Collaborate with physicians and nurses to devise individualized care plans for patients. • Act as a mentor to Medical Office Assistants for medical-related job tasks. Quality Assurance:
• Adheres to clinic safety protocols to include daily emergency equipment safety checks, medication counts and infection control guidelines. • Supports clinic lead in ensuring all clinical and storage areas are clean, clutter free and that clinic staff is adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations. • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; reporting repair requirements to clinic lead; maintaining equipment inventories; evaluating new equipment and techniques. • Participate in monthly health and safety walkthroughs and site inspections ensuring compliance with all applicable medical regulations. REQUIRED QUALIFICATIONS:
• Post-Secondary Education. • CPR/First Aid certification. Current BLS required. • Must be in good standing with the College of Nurses. • Strong knowledge with medical procedures, equipment, and medical facilities. • Demonstrated ability to perform nursing assessment and triage. • Proficiency with medical software (Oscar) preferred. • Strong proficiency in Microsoft Office applications. BEHAVIOURAL COMPETENCIES:
• Excellent interpersonal and communication skills; written and verba