About this role
About us: We are a plumbing company and have been in the plumbing trade since 1991. MT Drains & Plumbing is well known for bringing together experienced individuals and reliable professionals. MT Drains & Plumbing provides drain, plumbing and waterproofing services to residential and commercial customers in the GTA and surrounding areas.
A list of our services includes but is not limited to: drain services include camera inspection and locating, custom homes, new construction, full-service bathroom renovation, pumps and more.
Position: Full-Time.
We are seeking a full-time manager to support our busy, fast-paced production office. The primary focus of this role will be calling and answering leads, managing client inquiries, and general administrative tasks. This position requires a fluent and proficient English speaker to ensure clear and professional communication with clients and staff.
Responsibilities:
• Answer and manage incoming calls and emails from leads and customers professionally. • Call potential leads to schedule appointments or follow up on inquiries. • Greet visitors and direct calls or questions to the appropriate team member. • General office duties including filing, data entry, and processing electronic payments. • Maintain and organize customer information. • Support team members as needed with administrative tasks. • File permits and locates.
Qualifications and Experience:
• Must be a fluent and proficient English speaker with excellent written and verbal communication skills. • Previous experience in a customer-facing or administrative role is preferred. • Highly organized with strong attention to detail and the ability to multitask. • Proficient in using computers and office software. • Reliable, punctual, trustworthy, and enthusiastic. • Strong interpersonal and customer service skills. • Ability to work independently and as part of a team.
Benefits:
• Dental care. • Extended health care. • Vision care.
Education:
• Secondary School.
Experience:
• Customer service: 2 years.