About this role
*Hamilton Discount Auto Parts and Supplies Inc *
*Call Centre Customer Service Representative*
*Company Overview*
HDAP is your go-to crew for expert advice, fast service & great value! Hamilton Discount Auto Parts was founded in October 2003.
Since 2003, we?ve been committed to delivering top-quality automotive products at unbeatable prices. 17 store locations proudly serve Greater Toronto Area, Hamilton & across Southwestern ON. Our company was built on providing the best quality products, the lowest prices and outstanding customer service. We offer a wide inventory of auto parts for both domestic and imported cars and light trucks. We are associated with major auto part manufacturers and suppliers all over North America. This enables us to get the consumer the wide range of products at discounted prices.
*Position Overview*
We are looking for a hard-working, experienced Customer Service Representatives to perform a variety of customer service tasks. The role involves providing outstanding customer service and assisting customer inquiries utilizing automotive knowledge, the company database, and parts catalogue. You will answer inbound calls, process orders, make follow-up calls, collaborate with other HDAP locations and team members, warehouse staff, and suppliers and vendors to service customers. Converting customer calls and inquiries into sales. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other duties as assigned.
*Responsibilities*
*Customer Service Representatives are responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process, well providing exceptional customer service by issuing price quotes, selling parts, and handling special-order requests.*
· Corresponding to customer inquiries from inbound phone inquiries, and emails
· Processing parts warranties, customer returns and credits on customer accounts
· Coordinating resolutions to customer vehicle issues, warranty policies, and more
· Meeting and exceeding specified sales targets and upselling automotive products and supplies
*Skills*
· Exceptional customer service skills
· Ability to upsell automotive products and supplies
· Accuracy and attention to detail, good with numbers
· Multitasker and well organized
· Experience with ERP systems a plus
· Positive attitude to support all areas of a small office environment
· Strong computer proficiency with the ability to navigate multiple applications
· Excellent written and verbal communication skills to effectively engage with customers
· A passion for the automotive industry with a propensity for problem-solving
· Ability to work both independently and within a team, demonstrating patience and professionalism
· Eagerness to learn new technologies
· Excellent written and verbal communication skills to effectively engage with customers.
· Other duties as assigned based upon operational needs
*Knowledge*
· Automotive parts and supplies knowledge
· Prior work experience in the automotive industry is a beneficial asset
*Physical Setting: *Office Environment
*Schedule: *
8 Hour Shifts Monday to Friday (Alternating Saturdays)
Call Centre Operating Hours -Monday to Friday 8:00 am to 6:00pm, Saturdays 8:00am to 4:00pm
·Schedule may vary according to operational needs.
*Education:*
Secondary School Diploma or equivalent (Preferred)
*Experience:*
One year of experience in automotive industry (Required)
*Reason for Posting*: Filling a vacant position
Job Type: Full-time
Pay: $18.00-$20.00 per hour
Benefits: * Extended health care * On-site parking * RRSP match
Education: * DCS / DEC (preferred)
Experience: * automotive industry: 1 year (preferred)
Work Location: In person