About this role
*Customer Service Representative*
*Location:* Etobicoke, ON *Job Type:* Full-Time *Hourly Pay:* $21.00 *Schedule:* Monday to Friday, 8:30 AM ? 4:30 PM *Reports to:* Office Manager
Join the Brightpics Team!
Brightpics is a Canadian school photography company that has proudly served schools and families for over 16 years. We believe school photos are more than just pictures, they capture memories that last a lifetime. Our team is committed to providing outstanding customer service and a seamless experience for schools and parents.
We're looking for a friendly, enthusiastic, and customer-focused *Customer Service Representative* to join our team. If you enjoy helping people, solving problems, and creating positive customer experiences, we'd love to meet you.
*About the Role:*
As a Customer Service Representative, you will be responsible for assisting schools, parents, and customers throughout the school photography and ordering process. You will be a key point of contact for customers and schools, providing friendly, knowledgeable, and professional support.
*Key Responsibilities:*
* Assisting parents with online and phone orders. * Booking appointments through our scheduling system. * Tracking, updating, and processing customer orders. * Responding to customer inquiries by phone and email. * Providing clear information about products, orders, appointments, and services. * Resolving customer concerns with professionalism, patience, and care. * Following up with customers when necessary to ensure issues are resolved. * Providing an exceptional customer experience from start to finish.
We're Looking for Someone Who Is...
* Friendly, positive, and enjoys working with people. * An excellent communicator with strong verbal and written skills. * Patient, professional, and customer-focused. * Organized and able to manage multiple priorities. * Comfortable working independently with minimal supervision. * Detail-oriented and accurate. * Flexible and able to adapt to a fast-paced seasonal business. * Confident using computers and learning new software. * A natural problem solver who enjoys helping customers. * Comfortable handling a high volume of phone calls and emails during busy periods.
Qualifications
* 1+ year of customer service experience (Preferred) * Previous experience in a customer-facing role (Preferred) * Strong communication and interpersonal skills. * Computer literacy and the ability to learn new software quickly. * Valid driver's license. * Reliable transportation or ability to commute to our Etobicoke office. (Mandatory)
Schedule
*Monday to Friday, 8:30 AM ? 4:30 PM*
This is a *full-time position* that follows the school calendar. As such, the following weeks are off:
* Winter Break (last two weeks of December) * March Break (2nd or 3rd week of March) * Approximately 6?8 weeks during the summer (typically beginning the first week of July and reopening the last week of August)
*Apply Today!*
If you're a friendly, organized, and customer-focused professional who enjoys helping people and solving problems, we'd love to hear from you.
Join Brightpics and help create a positive experience for thousands of students, parents, and schools every year.
Pay: From $21.00 per hour
Benefits: * Casual dress * On-site parking
Work Location: In person