About this role
*Job description*
Established in 2012, BlackboxMyCar is the largest distributor of dash cams in North America. We partner with the best-in-class manufacturers to bring top-quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions.
We are currently looking for a hardworking and dynamic Customer Service & RMA Specialist. The working days would be Tuesday to Saturday with Sunday and Monday off.
*THE POSITION WILL NEED YOU TO*
* Greet & assist customers via phone, email, in-person, text message, and live chat * Deal with customer sales inquiries, technical support, and general customer service * Develop and maintain relationships with current and prospective customers * Assist the sales supervisor and manager in other reasonably assigned duties and responsibilities * Process, test and refurbish consumer returns.
*YOU WILL BE A GREAT FIT IF YOU ARE*
* Precision-oriented * A great communicator * Able to type at least 55 WPM * Experience with e-commerce platforms (Shopify, Amazon, etc.) * Experience with CRM systems * Interested in the auto industry * Interested in technology
*IT WOULD BE NICE IF YOU HAVE*
* Previous customer service experience * Familiarity with dash cams * Familiarity with vehicles (know the make and model of most vehicles)
*OUR COMPANY BENEFITS*
* Extended health care * Vacation & paid time off * On-site parking
Job Type: Full-time
Benefits:
* Extended health care * Life insurance * On-site parking * Paid time off * Store discount
Experience:
* Customer service: 1 year (required)
Work Location: In person
Pay: $18.65-$21.00 per hour
Work Location: In person