Now hiring

customer service representative - call centre @ Autolinx Express Inc

CAOnsiteFull-time
Apply with ResuMinder

Opens on the employer's site

About this role

This position is responsible for assisting in the coordination of freight with carriers for Canada to USA, USA to Canada and Inter-Canada shipments and tracking and tracing shipments.

Responsibilities:

-Tracking and Tracing shipments with various carriers

-Entering loads and customer service required

-Assisting logistics coordinators

-Establishing business relationship and developing carriers by matching our laneways with their needs.

-Negotiating rates with carriers to successfully book loads or to close a deal by being cost effective and maintaining our service standards.

-Communicating with customers via phone or e-mail to provide updates or to respond to their inquiries.

-Order entry along with on-time tracking and tracing of all shipments.

-Other duties as assigned by the Manager.

-Some afterhours tracking and tracing may be involved.

Requirements:

-Ability to work in a very fast-paced environment and be able to multi-task.

-Strong communication skills, comfortable being on the phone with customers and carriers.

-Must demonstrate problem-solving and creative solution skills.

-Ability to work autonomously and with little direction.

-Must be a team player committed to maintaining desired service levels

AutoLinx Express Inc, in the trucking business for well over 30 years, is known for its reliability, commitment, punctuality, on-time and uninterrupted delivery.

Job Type: Full-time

Pay: $36,000.00-$44,000.00 per year

Work Location: In person

Ready to apply?

Install the ResuMinder extension and we'll auto-fill the application in seconds — no rewriting.

See how your CV scores