About this role
*Job description*
_Front Office Associate_ We are looking for a year round full-time friendly, reliable, mature, and responsible hotel front desk associate to be responsible for welcoming guests, managing reservations, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff, and a passion for customer service and making people happy.
*Hotel Front Desk Responsibilities:*
* Checking guests in and out. * Receiving and managing reservations. * Verifying guest identification and payment during check-in. * Assigning rooms to guests and informing them of any specials offered by the hotel * Providing guests with information about the hotel. * Keeping abreast of attractions that may be of interest to guests. * Serving as a concierge to all hotel, dining room, conference, and spa guests and ensuring that all guests are happy. This can include assisting in other departments (housekeeping) as required. * Assist the Resort Director and General Manager as required.
*Hotel Front Desk Requirements:*
* Previous experience in a Hotel setting is a strong asset. Not required. Training provided. * Ability to work in a high-paced, stressful environment with minimal supervision. * Strong written and verbal communication skills. * Mix of Morning and afternoon shifts required 8am-4pm or 1pm-9pm * Well-presented and professional appearance. * Ability to learn on the job. * Top-notch customer service skills. * Experience handling customers/guests who are disgruntled. * Must have flexible hours. Working Evenings/Weekends/Holidays is a requirement in hospitality
Job Type: Full-time
Pay: $20.00 per hour
Benefits: * Flexible schedule * On-site parking
Work Location: In person