About this role
Customer Service Representative (RIBO with on year experience Mandatory )will assist the Personal Lines department providing support to account executives and producers.
* Primary responsibilities include: Provide prompt, accurate, and professional customer service to new and existing clients * Respond to customer inquiries and concerns, resolve customer complaints and escalate issues appropriately * Manage existing clients in processing policy changes, coverage upgrades, risk control and renewal quotes * Proactive servicing, reviews, remarketing, cross-selling and upselling of policies * Process changes via EDI upload/download and insurer portals * Connect with insurers and underwriters to discuss and submit risks * Upload new business and process policy changes and endorsements on company portals
Qualifications:
· RIBO mandatory with one year experience
Skills:
· Good understanding of Personal property and casualty insurance products
· A team player with a sound work ethic
· A very strong attention to detail and a quick learner
· Excellent organizational, interpersonal, written, and oral communication skills
· Proficiency in Word and SIG or similar system
Job Types: Full-time, Permanent
Additional pay:
* Bonus pay
Work Location: In person
* Front desk: 1 year (required) * Administrative experience: 1 year (required) * RIBO (Mandatory )
Schedule:
* Monday to Friday * Weekends as needed
Work Location: In person
Pay: $41,108.07-$53,933.39 per year
Join us in creating outstanding experiences for our customers while advancing your career in a supportive environment!
Job Type: Full-time
Pay: $22.00-$26.00 per hour
Experience: * insurance: 1 year (required)
Licence/Certification: * RIBO License (required)
Work Location: In person