About this role
*Hotel Overview*
The Old Mill Toronto Hotel nestled in a calming oasis just moments away from the main subway lines and Gardiner Expressway. A 57-room luxury boutique hotel is looking for an energetic team player to join our Front Office team!
*Job Summary*
Responsibilities include check-in and checkout of hotel guests; answering the telephone; providing information regarding our hotel services, information about the city, responding to and resolving guest issues; etc.
*Qualifications*
· Minimum of 1 year guest service experience in a Hotel or related industry.
· Post-secondary degree in Hospitality & Tourism.
· Ability to communicate effectively with all levels of guests, employees, and management.
· Excellent organizational, computer, cash handling, analytical, and problem-solving skills.
· Very strong oral and written communication skills.
· Friendly, with a positive attitude, driven to provide outstanding guest service.
*Daily Tasks*
· Ensure cash float is balanced at the beginning and end of each shift.
· Ensure all registered guests have enough payment via credit check report and have the proper identification presented.
· Ensure all daily arrivals are gone through and special requests are taken care of.
· Uses proper telephone etiquette.
· Checkout guest accounts ensuring proper billing, postings and revisions are properly performed and logged.
· Ensure all guest complaints or concerns are dealt with promptly and efficiently.
· Ensure all packages for guests are logged / delivered promptly and efficiently.
· Assist guests with hotel and area information or any requests they have.
· Assist with arranging transportation and the storage of guest luggage.
· Check-in guest reservations ensuring proper billing, postings and information is correct.
· Ensure shift audit balances and paperwork is all accounted for.
Job Type: Part-time
Pay: From $24.70 per hour
Benefits: * Dental care * Extended health care * On-site parking Flexible language requirement: * French not required
Application question(s): * Are you proficient in using OPERA PMS?
Education: * Secondary School (preferred)
Experience: * front desk hotel: 1 year (required) * Hotel & Accommodations Guest Services Staff: 1 year (required)
Language: * English (required)
Work Location: In person