About this role
*Who the PCC is: *The Patient Care Coordinator owns the patient?s first impression of 20/20 Eye Care. From the moment a patient calls to book through the moment they leave, the PCC is the practice?s most visible representative of Comprehensive Compassionate Care ? the front-desk owner of communication, scheduling, check-in accuracy, service billing, and the patient relationship over time.
*The 8 Core Responsibilities*
*1. Patient Communication & Service*
*Main idea: *_You are the voice and face of the practice. Every patient decides how they feel about us in the first few seconds ? with you._
*2. Scheduling & Appointment Coordination*
*Main idea: *_The schedule is built deliberately, not first-come-first-served ? a balanced day keeps the doctor productive and the day calm._
*3. Check-In & Optosys Accuracy*
*Main idea: *_Accurate contact info and a prepared specialty-screening conversation at the desk are what keep patients reachable and care complete._
*4. Insurance, Billing & Payments*
*Main idea: *_You own the service money lane. Bill before service, be clear about what the patient owes, and never promise an insurer outcome._
*5. Administrative Operations*
*Main idea: *_You keep the paperwork, referrals, mail, huddle, and emergency triage moving ? owned to completion, not just passed along._
*6. Optical Support (Front-Desk Level)*
*Main idea: *_You warm-hand-off to the team, and you can carry the optical sale yourself when needed ? at the same premium standard._
*7. Cleanliness & Environment*
*Main idea: *_The front desk is patient-facing real estate. It should always look calm, clean, and professional ? never like a back-office workspace._
*8. Privacy & PHIPA Compliance*
*Main idea: *_Protecting patient information is a legal duty and a trust duty ? verify identity, guard the desk, and never over-share._
*Job Requirements:*
* Optometry / optical work will be an asset. * 2+ years experience at a front desk (medical setting) * High school diploma. * Exceptional customer service
Job Types: Full-time, Part-time
Job Types: Full-time, Part-time, Permanent, Internship / Co-op
Pay: $25,000.00-$50,000.00 per year
Benefits: * Vision care
Work Location: In person