About this role
*REGISTERED PHARMACY TECHNICIAN*
Dispensary Operations ? Role 4
*Department*
Dispensary
*Reports To*
Pharmacy Manager
*Classification*
Role 4
*Experience*
3+ years in pharmacy setting
*Education*
RPT Accreditation (OCP)
*Licence*
Active provincial registration required
Position Overview
The Registered Pharmacy Technician (RPT) plays a vital role in supporting safe, efficient pharmacy operations across dispensary functions, medication packaging, and client facility services. Acting as a key liaison between the pharmacy and client facilities, the RPT ensures accuracy, regulatory compliance, and continuity of patient care ? all while delivering exceptional service to patients and colleagues alike.
Key Responsibilities
*Client & Facility Support*
* Serve as the primary point of contact between client homes/facilities and the pharmacy, ensuring effective communication and service delivery. * Support pharmacists in communicating policies, procedures, and best practices to facility staff. * Assist with staff training at client facilities on medication management and compliance standards. * Investigate and escalate client concerns, collaborating with internal teams to implement timely solutions. * Coordinate pharmacy conversions for nursing homes, retirement homes, and community pharmacies, including profile transfers, MAR preparation, physician communication, and on-site implementation support. * Assist with annual compliance audits and contribute to the development and maintenance of training materials and procedural documentation.
*Packaging & Medication Management*
* Maintain accurate medication administration records (MARs), drug record books, and packaging documentation. * Verify compliance packaging including PacMed/STS tray checks, PacVision validation, and retail blister packaging against MARs. * Set up and maintain patient packaging profiles within the pharmacy system; process medication and packaging changes per established protocols. * Coordinate supply ordering for PacMed and packaging materials. * Coordinate annual medication reviews for compliance packaging patients in accordance with OCP standards. * Assist patients and clients with billing inquiries professionally and efficiently.
*Dispensary Operations*
* Support dispensary workflow through accurate prescription entry, processing, and medication preparation. * Perform complex non-sterile compounding in accordance with professional standards. * Conduct narcotic inventory counts and reconciliations as required. * Practice within the full RPT scope: verify refill prescriptions, accept verbal orders from physicians, and provide counselling on diabetic products and related services. * Liaise with IT support to troubleshoot dispensary technology issues. * Maintain a clean, organized, and compliant dispensary environment, including inventory management and expired medication monitoring. * Ensure ongoing compliance with all confidentiality, privacy, and regulatory requirements.
*Teamwork & Collaboration*
* Support overall dispensary operations and assist team members as needed to maintain service flow. * Answer incoming calls promptly and professionally; assist with accurate prescription pickup verification. * Provide guidance and oversight to Pharmacy Assistants and student Pharmacy Technicians. * Contribute to a positive, collaborative team environment focused on exceptional patient care. * Perform additional duties as assigned by management.
Qualifications & Skills
*Education & Licensing*
* Registered Pharmacy Technician (RPT) accreditation required. * Licensed and in good standing with the applicable provincial regulatory body.
*Experience*
* Minimum 3 years of experience in a busy pharmacy environment preferred. * Experience with Kroll or PropelRx or similar pharmacy software systems is an asset.
*Core Competencies*
Excellent patient-facing communication & interpersonal skills
Strong listening & empathy skills
Exceptional attention to de