About this role
We are seeking a highly motivated and hands-on *Medical Office Assistant* to support the daily operations for an evenings and weekends position, supporting our Walden and Trinity Clinic locations. This role is ideal for a strong MOA who leads by example?actively participating in *patient care, rooming, and clinical support*, while delivering *exceptional customer service* and fostering a positive team environment.
The successful candidate will prioritize being present, ensuring smooth patient flow, supporting Physicians, and maintaining a high standard of care and professionalism in every patient interaction.
*Key Responsibilities*
* Greet patients, check patients in, and ensure demographics are accurate * Ability to manage high incoming call volumes * Medical terminology knowledge required * Obtain and accurately document vital signs and patient information * Complete patient intake, update medical histories, and maintain accurate EMR records * Actively manage patient flow to minimize wait times and improve overall clinic efficiency * Support front desk operations, including calls, bookings, check-ins, and documentation * Address patient questions, concerns, and complaints with professionalism and care * Maintain accurate and complete patient charts and documentation * Maintain clear and timely communication with leadership * Deliver and model *exceptional customer service in every patient interaction* * Ensure a welcoming, professional, and compassionate clinic environment * Actively resolve patient concerns and enhance overall patient satisfaction * Ensure adherence to all health, safety, and regulatory requirements * Ensure exam rooms and common areas are clean, organized, and fully stocked * Remove expired supplies and maintain equipment logs * Support a safe, and professional clinic environment
*What We?re Looking For*
* A *hands-on candidate *who thrives in a fast-paced clinic environment * Strong commitment to *patient care and customer service excellence* * Ability to multitask and stay organized while supporting both clinical and administrative functions * Ability to contribute positively to a team, and work as a cohesive unit * Strong "can do" attitude * Excellent communication and problem-solving skills * Proficiency with Med Access and Pomelo an asset
Please submit your resume for review. We look forward to connecting with you!
Pay: From $20.00 per hour
Expected hours: 40.0 per week
Benefits: * Company events * Dental care * Employee assistance program * Extended health care * On-site parking * Vision care
Work Location: In person