About this role
*About us*
Best Western Plus Saint John Hotel & Suites is a small business in HOSPITALITY in Saint John, NB. We are professional, agile, innovative, and our goal is to deliver superior customer service to our guests in an inclusive & friendly environment..
Our work environment includes:
* Modern office setting * Growth opportunities
We are seeking a Guest Service Agent to join our part-time team and help the company achieve its long-term goals. A successful candidate will have the ability to assist with customer support, solve customer issues and respond quickly to company policies. The ideal candidate will be committed to maintaining a pleasant experience for our customers and have a strong understanding of corporate policies.
Responsibilities:
* Greet customers promptly. * Answer questions about hotel features, amenities and facilities. * Provide critical information such as hours of operation, directions and more. * Resolve customer problems. * Answer inbound calls from customers seeking to book rooms or event space. * Listen attentively to caller's questions and address them efficiently while developing rapport. * Read and interpret documents such as rental agreements, reservation forms and confirmations. * May enter information into a computer system or write it down to record people's personal information. * Work with the housekeeping department, update room status and communication logs.
Ideal Availability:
* Weekday evenings and/or Weekends (Saturdays)
Pay: From $16.50 per hour
Benefits: * On-site parking * Store discount Flexible language requirement: * French not required
Work Location: In person