About this role
We are looking for a customer centric Guest Services Agent to join our team at the *Fairfield Inn & Suites by Marriott West Kelowna*
Some of the responsibilities include, but are not limited to:
* Process guest arrivals and departures, including all necessary payments * Handle & coordinate room assignments and pre-arrivals * Check-in and check-out of groups and tours * Answering calls and assisting guests with reservations or any other inquiries in a timely manner. * Assisting guests with booking wine packages, restaurant reservations * Contributing to a positive team culture * A proactive approach to guest comments/issues, ensuring these are handled in a professional manner meeting or exceeding guests expectations * Help achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations and revenue enhancement by providing motivational leadership * High School graduation required * Hotel experience an asset but not required. * Proficient with computers. Experience with Stay PMS will be an asset * Ability to plan, prioritize and complete multiple projects * Self Starter who is empowered to take the initiative to do what it takes to ensure the best guest experience * Ability to work with all employees to promote teamwork and co-operative relationships within and across departments * Ability to work evenings and weekends. Shifts run from 7am - 3pm or 3pm - 11pm, so reliable transportation is important. Occasionally you may be asked to cover an overnight 11pm ? 7am shift.
Job Types: Full-time, Permanent
Pay: $18.75 per hour
Benefits: * Dental care * Extended health care * Paid time off * Vision care
Experience: * Customer service: 1 year (preferred)
Work Location: In person