About this role
Job Description Job DescriptionInside Sales Representative Summary: The Inside Sales Representative will act as a key point of contact for customers, ensuring an exceptional experience through responsive communication, accurate order handling, and effective problem-solving. This role supports sales efforts, coordinates with internal departments, and ensures customer satisfaction from initial contact through order fulfillment. Key Responsibilities:
• Source new sales opportunities through outbound cold calls, targeted email campaigns, and proactive networking. • Serve as the first point of contact for customers via phone, email, or in person. • Provide accurate information about products, services, pricing, and availability. • Process customer orders, quotes, and returns efficiently and accurately. • Address and resolve customer issues, concerns, and inquiries in a professional and timely manner. • Coordinate with sales, production, and logistics teams to ensure timely order fulfillment. • Build and maintain strong relationships with existing and potential customers. • Maintain customer records and update • Prepare and follow up on quotes, proposals, and sales related documents. • Support the Outside Sales and Business Development teams on specific accounts. • Escalate complex issues to appropriate departments while maintaining accountability for follow-up. • Continuously seeking opportunities to improve the customer experience. • Adhere to all company policies and procedures, including safety and confidentiality protocols. Qualifications:
• 3+ years of experience in customer service, sales support, or similar role. • Excellent verbal and written communication skills. • Strong organizational and time management skills. • Proficient in Microsoft Office (Word, Excel, Outlook) • Ability to multitask and adapt in a fast-paced environment.