About this role
*Job Description ? Customer Service Representative*
*Part 1. Company Information*
True Grain Bakehouse is an award winning organic craft bakery located in the heart of Downtown Summerland. We're looking for an amazing person to join our small team in a part-time capacity. We're a values-led business. We have distilled our core value down to one word ? *authenticity*. This one word guides us in our goals and action plans, and in everything we do and every decision we make. It is the foundation.
Mission - Our bread is the most amazing, flavorful, safest, most environmentally and economically sustainable hand-crafted bread on the planet. We make and serve our bread to feed our Community.
Vision - Imagine a world where the craftmanship of the Baker, the fragility of our planet, the integrity of the organic farmer, the strength of community and the simplicity of real food are valued & nourished.
Values - Our Core Values define what we stand for. Authenticity is our foundation. Craftmanship, quality, honesty, integrity, trust, balance, hard work, mindfulness, and connection are out secondary values.
*Part 2. Job Information*
*Position Title: *Customer Service Representative
*Job Category: *Customer Service
*Skill Level: *Intermediate Level.
*Qualification: *Seeking candidates with strong interpersonal skills who work effectively in a small team. Positive. Passionate. Fast learner. Flexible. Hard worker. Reliable. FoodSafe Level 1 certificate necessary in first month of employment.
*Location of Work: *10108 Main St, Summerland, BC
*Type of Employment: *Part Time - able to work Sun & Mon
*Job Summary: *Consistently deliver exceptional customer service while retailing various baked and milled goods and serving the customer. Follow quality assurance, food safe, work safe procedures and inventory rotation practices.
*Reports To: *Bakery Manager
*Hours of work: *Must be able to work Sundays (8am-2:30pm) and Mondays (9am-4:30pm). Opportunity to pick up additional shifts throughout the work week.
*Compensation: *$ 18.50 per hour
*Holidays: *4% vacation pay accrual
*Part 3. Duties and Competencies*
*Duties and Responsibilities:*
*1. *Deliver outstanding customer service in an efficient manner and to ensure an unparalleled bread experience for customers
*2. *Assist team in day-to-day executions (i.e., opening, closing, stock rotation, cleaning)
*3. *Provide expert advice on all products we offer, emphasizing the unique qualities of our delicious products and benefits of organic food and ?from scratch? preparation
*4. *Promote and showcase True Grain product; help to drive sales
*5. *Prepare the sales shelves and consistently maintain optimal product assortment
*6. *Effectively operate payment processing equipment
*7. *Efficiently package bakery products as required, answer phone calls and take details of call- ahead orders, take customer complaints
*8. *Track inventory, contribute to waste reduction and continuous improvement
*9. *Adhere to the Food Safety procedures and maintain a safe and clean work environment.
*Personal Attributes: *Excellent customer service skills, Reliability, Integrity, Strong work ethic.
*Other Considerations: *Good multitasking skills, Ability to work as part of a team, Solid active listening skills, Ability to show resilience.
Pay: From $18.50 per hour
Benefits: * Casual dress Flexible language requirement: * French not required
Application question(s): * Please share a little bit about yourself and why you are interested in joining the True Grain team. Thank you * Please confirm you are able to work Sundays and Mondays.
Work Location: In person