About this role
*Job Summary*
ScotiaMed Family Practice is seeking reliable, friendly, and organized individuals to join our team as a *Part-Time Walk-In Clinic Administrator* for day or evening shifts (4:30pm-8:00pm).
The successful candidate will be responsible for providing excellent customer service to patients while supporting the day-to-day administrative operations of the Walk-In Clinic. This is a fast-paced position that requires someone who can remain calm and professional while assisting multiple patients and handling competing priorities.
Key Responsibilities
* Greet and assist patients in a friendly, professional, and respectful manner. * Answer and direct patient inquiries in person and by telephone. * Check patients in and ensure demographic and contact information is accurate and up to date. * Manage patient flow and assist with the clinic's appointment and ticketing processes. * Book, confirm, reschedule, and cancel appointments as required. * Assist physicians and other clinic staff with administrative tasks. * Prepare, organize, and distribute paperwork and documents. * File patient documents accurately and efficiently using alphabetical and/or numerical filing systems. * Retrieve and organize patient charts and other clinic records. * Process forms, fees, receipts, and other administrative transactions as required. * Receive and send faxes and other medical correspondence. * Assist with scanning, photocopying, printing, and document preparation. * Maintain an organized and clean reception and administrative area. * Follow clinic policies and procedures regarding patient privacy and confidentiality. * Communicate professionally with patients, physicians, healthcare providers, pharmacies, and other organizations. * Perform other administrative duties as assigned.
Qualifications & Skills
The ideal candidate will have:
* *Excellent customer service skills* and a friendly, professional manner. * Strong *English communication skills*, both verbal and written. * The ability to communicate clearly and respectfully with patients from a variety of backgrounds. * Strong organizational skills and excellent attention to detail. * The ability to *alphabetize and file documents accurately* and efficiently. * Basic computer skills and the ability to learn new computer programs and systems. * The ability to type and enter information accurately. * The ability to multitask and prioritize work in a busy environment. * Good judgment and the ability to handle sensitive and confidential information appropriately. * A dependable, punctual, and responsible work ethic. * The ability to work independently while also functioning effectively as part of a team. * A calm and professional demeanor when dealing with difficult, upset, or frustrated patients. * Willingness to learn clinic procedures, terminology, and administrative systems.
Training will be provided to accepted candidates.
Pay: $16.87-$18.00 per hour
Benefits: * On-site parking
Work Location: In person