About this role
Shelter Attendant SupervisorRequisition ID: 47101 OrganizationVancouver is consistently ranked as one of the world?s most liveable and environmentally sustainable cities. Recognized among BC?s Top Employers and Canada?s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents.With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication.Main Purpose and FunctionThe Shelter Attendant Supervisor supports the Centre?s mandate of providing a safe, welcoming, professional, and accessible environment for Shelter patrons and staff. The incumbent does this through leadership in relationship building, patron engagement, and using a conflict resolution approach and de-escalation skills to resolve issues and concerns in the Centre within the framework of established guidelines.The Shelter Attendant Supervisor is a working supervisory position, with responsibilities in supervising Security staff on shift, administrative work overseeing security operations; and supporting the safety and maintenance at the Evelyne Saller Centre. This position also provides support to patrons who may have multiple barriers or complexities arising from lived experiences relating to trauma, addictions, disabilities, mental health support needs, and poverty. The position engages with patrons to ensure a safe, compassionate and respectful environment for all and guides the staff in providing the same support to community members. The Shelter Attendant Supervisor also safeguards the building, monitors patron behaviours, performs routine janitorial duties when necessary, and responds to and supports patrons? needs within defined limits. Within established procedures and guidelines, the Shelter Attendant Supervisor also exercises sound judgement in enforcing City of Vancouver (COV) and/or Centre specific policies, procedures and rules as well as supporting responsive actions when responding to emergenciesSpecific Duties/Responsibilities Makes rounds of all public spaces (including bathrooms) and outside areas of the building at regular intervals, watches for emerging behaviours that may create hazards and risks to other patrons and staff and/or which contravene the Social Operations Code of Conduct. Investigates, documents and reports on patron related incidents as per the Centre?s incident reporting protocol. Monitors patron behaviour and activities to ensure that they are in keeping with COV and/or Centre specific policies, procedures, regulations, agreements, rules and/or codes of conduct, and responds to any contraventions following established procedures. Assists with short-term scheduling and payroll review Monitors the performance of shelter staff and provides coaching and direction to the Shelter Attendants Assists with Occupational Health and Safety and WorkSafe matters; and liaising with emergency services on security and medical related matters. Leads a variety of security incident related responses, including near miss and critical incident situations and with patrons who are barred from the Centre while keeping others safe. Exercises considerable independence in dealing with security issues by implementing security plans within the framework of established guidelines. Performs regular security functions including access control, patrols, and clerical duties as required, including reporting building maintenance and repair requirements. Works closely with the Shelter Coordinator and Security Coordinator to ensure security protocols an