About this role
*Guest Service Agent ? Abigail?s Hotel*
*Victoria, BC*
Abigail?s Hotel is an award-winning, 30-room boutique property known for its luxurious comfort, old-world charm, and exceptional guest service. As a family-owned hotel, we take great pride in creating memorable, personalized experiences for every guest. We are seeking an experienced Guest Service Agent who is innovative, detail-oriented, and passionate about delivering high-quality hospitality.
*Position Overview*
The Guest Service Agent is a key representative of Abigail?s Hotel, ensuring every guest receives warm, professional, and thoughtful service. This role requires strong communication skills, proactive problem-solving, and a genuine enjoyment of guest interaction.
*Primary shift:*
* 3:00 pm to 11:00 pm
*Occasional shifts:*
* 7:00 am to 3:00 pm * 11:00 am to 7:00 pm
Flexibility is required, including weekends and holidays.
*Key Responsibilities*
*Guest Services & Front Desk Operations*
* Provide warm, attentive service during check-in, check-out, and throughout the guest's stay * Process and handle reservations and sales activities * Handle concierge services, local recommendations, and luggage assistance * Deliver in-room service upon request * Anticipate guest needs and offer creative solutions to elevate their experience
*Administrative & Accounting Duties*
* Conduct accurate sales and registration transactions * Complete daily revenue posting and accounting tasks * Review and reconcile daily transactions with confidentiality and attention to detail
*Hotel Support & Property Duties*
* Maintain public areas with light cleaning tasks * Perform property walks and security checks (requires extended walking and standing) * Maintain clear communication with other departments to support smooth operations
*Qualifications*
* Previous hotel experience required * Fluent English communication skills (verbal, written, and reading) * Solid computer skills and comfort with basic accounting procedures. Knowledge of Excel and Word required * Social Media skills are an asset * Professional appearance and conduct * Organized, dependable, and able to multitask in a fast-paced environment * Positive, team-oriented attitude with a commitment to providing exceptional guest service * Able to work in a physically demanding role (lifting, bending, carrying luggage) * Comfortable navigating multiple stairways (two of the three hotel buildings have no elevator) * Serving it Right certification is an asset
*Compensation & Benefits*
* *Hourly wage:* $21.50 per hour * *Employment status:* Full-time * *Gratuities:* Shared gratuities * *Benefits:* Extended health and dental benefits after 6 months of continuous employment * *Meals:* Complimentary daily staff meal
*Working Conditions*
* Frequent standing and walking throughout the shift * Climbing stairs regularly while assisting guests and completing property checks * Dynamic, guest-focused boutique environment
This is a permanent full-time position (40hrs/week) with a combination of day and evening shifts. Only those chosen for an interview will be contacted.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
Pay: From $21.50 per hour
Benefits: * Dental care * Discounted or free food * Extended health care * Paid time off * Vision care * Wellness program
Application question(s): * Do you live in Victoria BC?
Experience: * Hotel / Hospitality: 2 years (required)
Work Location: In person