About this role
Property Manager Job Requirements:
The Property Manager is responsible for managing a portfolio of residential properties in an efficient and effective manner with the highest level of customer service to both residents and co-workers and contractors. Operate within our standards of safety, high quality customer service and efficient operations.
Main Responsibilities and Activities:
* Self motivated who takes initiative to exceed expectations. * Organized and time management skills. * Excellent attention to details and follow up skills * Adhere to KG Group Property Management standards including legislative requirements, compliance, safety standards and emergency response procedures. * Conduct pre-inspection and vacate inspection of units, note deficiencies and prepare building reports. * Conduct weekly maintenance meetings. * Schedule maintenance work. * Always maintaining privacy and confidentiality under the requirements of the organization and The Privacy Act. * Place service calls with contractors. Coordinate contracted work. * Be a supportive team leader of the Residential Property Management Team. Take initiative to propose improvements of property management processes or procedures. * Understanding of the Residential Tenancy Act * Excellent verbal and written communication skills * Strong computer skills and knowledge with Word, Excel, Outlook, SharePoint and Yardi * On call for emergencies, such as working overtime, answering phone and or emails afterhours. This is exceptionally important!! * Mandatory to work the 1 of the month, no matter what day it falls on or if it?s a Stat Holiday. Overtime will be paid. * Knowledge and understanding of the building systems (HVAC, Fire Protection, Mechanical ect.) * Review invoices prior to accounting processing if required * Ensure all maintenance and contractors adhere to KG Group standards. * Thrive in a dynamic, fast paced work environment * Actively contributes to the achievement of team objectives * Accepts shared responsibility and ownership of projects * Flexible and adaptable * Able to work with minimum supervision and solve problems * Team player and team builder * Professional Appearance * Assist in maintaining portfolio records * Involves others in decision making if needed. * Respects and is tolerant of individual differences * Acknowledges and works through conflict openly * Provide prompt, professional response and follow through regarding tenant inquires, problems, complaints ect.
Management of Staff:
* Supervise and manage administrative and operational (maintenance) staff at the properties within your portfolio. * Ensure effective performance management of staff. * Customer Service Relations: * Maintain the highest level of customer service in relation to residents. * Communicate effectively with all residents and other external parties. Ensure that any areas of concern are addressed promptly and thoroughly. * Direct and manage resident functions in such a matter as to win and maintain the respect and goodwill of all residents. * Focus on resident retention. * Assist and ensure all resident complaints are handled promptly and appropriately.
Scope:
* Report to the Regional Property Manager and or Director of Property Management. * Work in close cooperation with other Residential Property Managers and the Residential Property Accountants.
Qualifications:
Education
* Minimum High School diploma (Grade 12/13). * Requirements: ability to read and write English fluently, the ability to accurately perform intermediate mathematical functions and the ability to understand and perform our property management software functions.
Experience:
* Required: A minimum of three years of experience in residential property management or a related field.
Skills and abilities
* Actively supports our values of: Honesty, Integrity, Respect, Trust * Solid management and leadership skills. * Proven leader with ability to motivate and train staff. * Excellent communication a