About this role
Education: Secondary (high) school graduation certificate. or equivalent experience. Work setting: Contact centre. Tasks: Direct and control daily operations . Plan and organize daily operations. Establish and implement policies and procedures. Record and prepare minutes of meetings, seminars and conferences. Schedule and confirm appointments. Answer telephone and relay telephone calls and messages. Answer electronic enquiries. Perform data entry. Provide customer service. Maintain and manage digital database. Perform basic bookkeeping tasks. Computer and technology knowledge: MS Excel. Electronic scheduler. Electronic mail. Technical terminology: Business. Area of specialization: Reports and records. Invoices. Work conditions and physical capabilities: Ability to work independently. Fast-paced environment. Work under pressure. Work with minimal supervision. Personal suitability: Flexibility. Judgement. Organized. Reliability. Time management. Accountability. Dependability. Quick learner. Experience: 2 years to less than 3 years.