About this role
Education: Secondary (high) school graduation certificate. Work setting: Retail/wholesale establishment/distribution centre. Tasks: Answer written and oral inquiries. Co-ordinate special publicity events and promotions. Gather, research and prepare communications material. Address customers' complaints or concerns. Answer inquiries and provide information to customers. Arrange for billing for services. Maintain records and statistics. Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.. Perform general office duties. Receive and log complaints. Explain procedures, risks and benefits to clients. Maintain and manage digital database. Answer clients' inquiries and provide information. Consult with clients after sale to provide ongoing support. Security and safety: Criminal record check. Transportation/travel information: Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Bending, crouching, kneeling. Repetitive tasks. Experience: 1 year to less than 2 years. Employment terms options: Morning. Day.