About this role
Homes by Towne® specializes in building new single-family homes, apartments and condominiums in livable, well-thought out communities in Arizona, California, Florida, Hawaii, Texas and Wisconsin. For over 75 years, we have built innovative, well-designed homes with today's home buyer in mind.
We take pride in our family-friendly culture, professional presence, and pleasant work environment. Most importantly, we provide challenging opportunities and support needed to build successful careers. If you are looking for an opportunity to join a workplace that focuses on keeping employees happy so they can do their best work, we hope you will consider joining our team!
Job Summary:
The Design Studio Consultant is the first point of contact for homebuyers after purchase, and responsible for ensuring their satisfaction throughout the studio selection process and beyond. This role educates buyers on the available studio choices, both included and optional, and enters their selections into the company software platforms. Consultants help maintain an attractive environment and share the responsibility of accurately displaying options.
Primary responsibilities include:
• Builds a rapport with the homebuyer with the end goal of helping the buyer design a home they will love
• Conducts in person appointments reviewing all choices available to the homebuyer, with consideration towards their design goals and budget
• Shares product knowledge with buyers and demonstrates product offerings where applicable
• Provides exceptional customer service at all times to internal and external customers
• Accurately and efficiently enters buyers option choices into design documents
• Request pricing from purchasing via NewStar. • Input and maintain data for design choices in NewStar; responsible for accuracy and integrity of data
• Prepares for all buyer appointments which could include pulling samples to ensure appointments run smoothly and effectively
• Responds to homebuyers, operations, trade partners, and sales teams phone calls, e-mails, and correspondence in a timely manner
• Routinely reviews and has proficient level knowledge for all products offered in the Studio
• Attends staff meetings or product training as scheduled
• Makes certain the studio environment maintains a professional appearance
Education / Experience / Minimum Requirements:
• Minimum 2-4 years' experience in a high-paced office environment with administrative responsibilities; construction background preferred
• Demonstrates strong attention to detail, with the ability to self-audit work
• Possess a positive and pleasant attitude and excellent customer service skills
• Strong Microsoft Excel knowledge; maintaining and creating advanced spreadsheets
• Experience with NewStar Enterprise and/or Bluebeam software is a plus
• Excellent communication skills, both written and oral
• Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
• Professional appearance and manner, conducting business in a professional and ethical manner with buyers, trade partners, and coworkers
• Work 8-hour days with flexibility for overtime when necessary
We offer an excellent total compensation package which includes an attractive 401K plan with employer match. We offer competitive health and wellness benefits including medical, dental and vision insurance, company paid life insurance, Employee Assistance Program, disability insurance, tuition reimbursement, wellness bonus, generous paid time off and nine (9) paid holidays per year.
Qualified applicants who are offered a position must pass a pre-employment substance abuse test. Homes by Towne is an Affirmative Action/Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.